WHERE DOES FABULOUS FISH SHIP?
We ship to all of Missouri and Illinois in the United States. We get lots of requests from neighboring states but we are unable to ship to the home consumer outside of these states at this time.
HOW ARE THE FISH PACKED?
Our frozen portions are vacuum-sealed packages that are shipped to you in an insulator and recyclable cardboard box. Easily stored in the freezer, you can pull the vacuum-sealed packages out one at a time as needed to thaw in your refrigerator. As long as they are kept in a freezer at its coldest setting, you can keep them for a long time: 3 to 6 months if you have a deep freeze and 1 to 2 months in a freezer with frequent use and opening of the door. Great care has been taken to make these vacuum-sealed packages as convenient as possible. Our vacuum-sealed packages, you’ll notice, are particularly thick for protection. A good seal helps result in a quality final result and ensures quality.
WHAT IS YOUR RETURN POLICY?
Frozen seafood items cannot be returned. We can’t re-use them and it’s extremely expensive to send perishable goods. Do not attempt to send them back to us. If you receive fish products that are thawed or materially damaged or have other substantive problems, we will replace your products free of charge.
A replacement will only be sent with the evidence that there was a delay in shipment or damage to the product. For other cases, we will use our best judgment to offer partial or full store credit as we see the case.
CAN I SPLIT-SHIP OR SHIP TO TWO DIFFERENT LOCATIONS?
Please place a separate order for each shipping address for products being shipped to different places.
WHERE DO THE FISH GET SHIPPED FROM?
Our fish are sourced from all over the world. So depending on the type of fish your order will determine where your fish is sustainably sourced from. When you order, be sure to check out where your selected fish is sourced from.
ARE THE FISH FRESH?
We offer both fresh and frozen seafood. When you order be sure you select the option you want.
WHEN IS THE EXPIRATION DATE? WHEN IS THE BEST TIME TO ORDER?
There is no printed expiration date on our fish. The frozen fish we offer for sale on our website has been blast frozen. It is stored at -10 F or below in a commercial freezer. Stored at this temperature with no temperature changes, some claim that the fish will be fine to eat in two, even three years. What will ruin the quality of a fish isn’t time but temperature change. Which is why we recommend eating the frozen fish within 3 to 6 months to be safe. Most people open and close their freezer doors frequently or may not have their freezer set at its coldest setting. If there are frequent temperature changes in your freezer, we recommend eating the fish within 2-3 months. When we sell our fish wholesale to North America, we put an expiration date 2 years after the harvest date. When shipped and stored with care at proper temperatures, the fish should last a long time. However, we find our fish so tasty that it doesn’t last too long in our freezers.
Consuming raw or undercooked seafood may increase your risk for foodborne illness.
Seafood may contain shell or bones.
Seafood should be stored in the coldest area of your refrigerator, preferably on ice, and consumed or frozen within 48 hours.
Frozen seafood should be consumed within 3 months if stored in a defrosting freezer or 6 months in a deep freezer.